Privacy Policy

 

At Pufflings, we are committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, use, and disclose personal information in accordance with the Personal Data Protection Act (“PDPA”). By using our website and services, you agree to the terms of this Privacy Policy. “Website” refers to the whole or any part of the web pages located at www.pufflings.co, “We”, “us” and “our” refers to Pufflings and “You” and “Your” refers to any client or anyone who accesses this website. Visiting our site and/or making a purchase from us constitutes engagement in our "Service" and implies agreement to comply with the accompanying terms and conditions ("Terms and Conditions", "Terms")


Information We Collect


We collect personal information that you provide to us when you make a purchase or interact with our website. This may include but not limited to your name, address(es), email address, organization name, recipient name(s), and phone number(s). Sharing of your Personal Data is completely voluntary. However, do note that we may not be able to provide some of our services or accept payments without the required information.


The collection of your Personal Data shall occur through various means, including but not limited to:

  • When you visit our websites;
  • Access our pages on social media platforms; 
  • Send an email or letter to us; 
  • Make a purchase or attempt to make a purchase through our site, telephone, or other means.

Use of Information


We use the personal information we collect to:

  • Process and fulfil your orders;
  • Communicate with you about your orders;
  • Provide customer support;
  • To process and respond to your application, inquiry or request;
  • To conduct market research and gather customer feedbacks;
  • To monitor, improve and administer the Website and Services, and to provide general statistics regarding user of the Website;
  • To update you on changes to the Website, products and services;
  • To create marketing campaigns.

Disclosure of Information

We reserve the right to share your Personal Data with third-party service providers, such as payment processors, delivery companies, and customer support providers, to assist us in the processing of payments, delivery of orders, and provision of customer support services. 


Additionally, we may share your Personal Data in order to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, protect the integrity of this Site, or otherwise protect our rights. 


Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve our website and services, and to provide personalized advertising. We may collect various types of information about your use of our website, including but not limited to, information about your web browser, IP address, time zone, individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website.


You have the option to disable or withhold permission for Cookies to be placed on your device, which may impact your ability to fully utilize and benefit from our website.


Retention of Personal Data

We shall retain your Personal Data only for as long as it is necessary to fulfill the purposes for which it was collected, or as required or permitted by applicable laws and regulations. 


Withdrawal/Updating of Personal Data

You may request access to, correction of, or deletion of your Personal Data at any time by submitting your request via email to the contact details provided below. However, please note that depending on the nature of your request, we may or may not be able to continue providing our service to you. 


External Websites

Our website may contain links to other websites that are not maintained or related to us. Please note that this privacy policy only applies to our website, and we do not have any control over the privacy policies or practices of any other websites that you may visit through links on our Site. We encourage you to carefully review the privacy policies of any such websites before providing any Personal Data or other information to them.


Changes to Privacy Policy

We may update this Privacy Policy from time to time. The updated Privacy Policy will be posted on our website, and your continued use of our services after the changes are posted will indicate your acceptance of the new terms.


If you have any questions or concerns about this Privacy Policy, please contact us at hello@pufflings.co.